Privacy Policy
Last updated: May 18, 2026
This Privacy Policy explains how SJS Law Firm (“SJS Law Firm,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit sjsfirm.com or interact with our intake form, chat tools, email, or phone. It also explains the rights you have under the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) and how we comply with the California Invasion of Privacy Act (CIPA).
If you do not agree with this Privacy Policy, please do not use this website or submit information through it.
1. Who We Are
SJS Law Firm is a national plaintiff law firm focused on Stevens-Johnson Syndrome (SJS), defective drugs, and medical device cases.
- Legal entity: SJS Law Firm
- Address: 20657 Golden Springs Drive #209, Diamond Bar, CA 91765
- Phone: 833-425-2575
- Privacy contact email: [email protected]
A. Information you provide directly
- Identifiers — name, email address, phone number, mailing address, state of residence.
- Case information — details about your potential claim, medical history, medications, diagnosis dates, and other facts you share through our intake form, chat, email, or phone.
- Communications — the content of messages, voicemails, and recorded calls you send to us.
B. Information collected automatically
- Device and connection data — IP address, browser type, operating system, referring URL, pages viewed, and timestamps.
- Cookies and similar technologies — see our Cookie Notice for a full list.
C. Information from third parties
- Intake platform (CLIONT) — when you complete our online intake form, your answers are transmitted to and stored by our third-party intake service, CLIONT, on our behalf.
- Review platform (Trustindex) — public reviews displayed on our site are sourced via Trustindex.
- Referring law firms and co-counsel — when another attorney refers you to us, they may share your contact and case information.
3. How We Use Your Information
We use your information to:
- Evaluate, accept, decline, and represent you in potential or active legal matters;
- Respond to your questions and contact you about your case or inquiry;
- Send you case updates, appointment reminders, and (only with consent) marketing emails or text messages;
- Maintain, secure, and improve our website, intake form, and internal systems;
- Comply with our ethical, legal, and regulatory obligations;
- Detect and prevent fraud, spam, and security incidents.
4. Recorded and Monitored Interactions (CIPA Disclosure)
To comply with California’s two-party consent law (California Penal Code §§ 631, 632, and the California Invasion of Privacy Act, “CIPA”), we want you to know that:
- Our online intake form (powered by CLIONT) records every answer you submit. Submissions are stored by us and our intake-platform service provider.
- Phone calls to and from our firm may be recorded or monitored for quality, training, case-management, and legal purposes. If you do not consent to being recorded, please tell the staff member at the start of the call and they will stop the recording or end the call.
- Text messages and emails you send to us are stored in our case-management system.
- By interacting with our intake form, chat, phone line, or messaging channels after seeing this notice, you consent to this recording and storage. You may withdraw consent at any time by contacting us at [email protected].
5. How We Share Information
We do not sell personal information for money. We do not use cross-context behavioral advertising. We share information only as described below:
- Service providers processing data on our behalf under written contracts: hosting and CDN (LiteSpeed / Cloudflare), intake platform (CLIONT), email/SMS providers, reviews widget (Trustindex), and case-management software.
- Co-counsel and referral attorneys when your matter is associated with or referred to another firm with your knowledge.
- Courts, government agencies, and regulators when required by law, subpoena, court order, or in response to ethics inquiries.
- Successors in connection with a merger, acquisition, or sale of substantially all of our assets, subject to confidentiality protections.
6. Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the categories of third parties to whom we disclosed it.
- Delete personal information we collected from you, subject to legal-hold exceptions for active legal matters.
- Correct inaccurate personal information we maintain about you.
- Opt out of the “sale” or “sharing” of personal information. We do not sell or share personal information as those terms are defined under the CCPA/CPRA, but you may still submit a request at Do Not Sell or Share My Personal Information.
- Limit the use and disclosure of sensitive personal information to only what is necessary to provide our services.
- Non-discrimination — we will not deny services, charge different prices, or provide a different level of quality because you exercised any of these rights.
- Authorized agent — you may designate a person to make a request on your behalf.
To exercise any of these rights, email [email protected] with the subject line “CCPA Request“, or call 833-425-2575. We will verify your identity (typically by matching information you provide against information already in our records) before fulfilling the request, and we will respond within 45 days.
7. Global Privacy Control (GPC)
When you visit this website with a browser or extension that sends the Global Privacy Control (GPC) signal, we treat that signal as a valid opt-out of sale and sharing for the browser and device you are using.
8. How Long We Keep Information
We retain personal information for as long as needed to provide legal services, comply with our ethical and legal obligations (including California Rules of Professional Conduct file-retention rules), resolve disputes, and enforce our agreements. Inactive intake submissions are typically purged within 24 months unless a legal hold applies.
9. Security
We use industry-standard technical and organizational measures — encrypted transport (HTTPS/TLS), server-side firewalls, access controls, and regular backups — to protect your personal information. No system is perfectly secure, but we work to maintain reasonable safeguards appropriate to the sensitivity of the data we hold.
10. Children
This website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
11. Third-Party Links
Our site may link to third-party websites (e.g., social media, news articles, governmental resources). We are not responsible for the privacy practices of those sites. Please review their policies before sharing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects when we last revised it. Material changes will be highlighted on this page for at least 30 days.
If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us:
- Email: [email protected]
- Phone: 833-425-2575
- Mail: SJS Law Firm, 20657 Golden Springs Drive #209, Diamond Bar, CA 91765
This Privacy Policy is provided for informational purposes about our data practices and does not, by itself, create an attorney-client relationship.
